Frequently asked questions
Clear answers before you begin.
Find essential information about measurements, quotes, payment, production and project tracking.
How does a Stores Avantage project work?
You explore the collections and describe your project. Stores Avantage then confirms your needs and measurements before preparing a quote. Production begins only after the quote is accepted and the required payment is received.
Are catalogue prices final?
Prices shown during configuration are indicative. Your quote confirms dimensions, options, promotions, taxes and the final price before any commitment.
Who takes the measurements?
Stores Avantage can guide you through measuring or arrange validation depending on the project. Measurements must be confirmed before production.
When is payment requested?
Payment is requested after the quote is accepted. Depending on the project, Stores Avantage may request a deposit or the full amount before placing the supplier order.
Is online payment secure?
Yes. Card payments are processed on Stripe’s secure page. Stores Avantage neither receives nor stores your card details.
Where can I track my order?
Your client space brings together projects, quotes, financial documents and order stages. Important updates appear there as they become available.
Is installation always included?
No. Installation is offered or confirmed separately depending on the product, address and project needs. Your quote specifies what is included.
How can I contact Stores Avantage?
Use the Contact us page or email bonjour@storesavantage.ca. For an existing project, use the messaging area in your client space to keep the complete history together.
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